Cafe Crew and Culture

Developing a positive team culture in your cafe is critical to the success of your business.

4 Tricks & Techniques

1. Lead by example: As the owner or manager of the cafe, you set the tone for the entire team. Be positive, respectful, and supportive in your interactions with your employees, and they will be more likely to follow your lead.
2. Communicate effectively: Regular communication with your team is essential for building trust and fostering positive relationships. Encourage open dialogue, listen actively to your employees, and provide constructive feedback.
3. Encourage teamwork: Foster a sense of teamwork by encouraging collaboration, sharing responsibilities, and promoting a positive team spirit. Encourage your cafe crew to support and help each other, and recognise their contributions and achievements.
4. Provide opportunities for growth: Offer training and development opportunities to help your employees grow and develop their skills. This can help increase job satisfaction and motivation, and lead to better overall performance.

3 Home Truths

1. High employee turnover: If your team culture is negative or toxic, employees are more likely to leave, resulting in high turnover rates. This can be costly for your cafe in terms of recruitment, training, and lost productivity.
2. Poor productivity: A negative team culture can lead to poor productivity, as employees may be demotivated, disengaged, or distracted. This can impact customer service, quality, and overall performance.
3. Poor service and brand damage: Employees that are disgruntled or disengaged are less likely to give excellent customer service. Customer complaints, poor reviews, and lost revenue can all result from this. Unhappy employees may speak negatively about your cafe to others, resulting in a poor team culture. This can be detrimental to your business in the long term, making it more difficult to attract and keep customers.

How HospoSure Can Help

• Enables you to understand the crew size needed to produce your menu.
• Gives you a comprehensive picture of your cafe's labour for everything it sells.
• Allows you to model and optimise your cafe crew in order to stay within your cafe's budget.